REN Global | Terms and Conditions
Scope
The following General Terms and Conditions shall govern the contractual relationship between the party ordering seminars, courses, conferences and other events (hereinafter referred to as "event") and REN Global. Any delegate's general terms and conditions that diverge herefrom shall have no legal force.
Bookings and Registration | Confirmation
Bookings and registrations have to be made by e-mail directly or through the REN-Global.com website. Registration shall become legally binding when confirmed by us. Notification that a booking or registration has occurred shall not constitute confirmation. Any processing timescales referred to shall not be binding.
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Prepayment
For all customized training bookings, a prepayment of 50% is required.
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Early Booking Discounts & Special Offers
Where a discounted price is offered for early booking the discount will only apply to bookings paid for by the date specified on the booking form. Failure to make payment by the specified date will mean the full price of the seminar is due. Only one discount/special offer can be applied per booking.
Payment
Can be made only via bank transfer. Your booking will only be secured upon REN Global is receiving payment. If we have not received full payment according to the payment schedule, we reserve the right to cancel the booking and/or offer your place to those on the waiting list. All prices are exclusive of any applicable local taxes.
Early bird rates are contingent upon payment being received within 7 days of the registration date. All discounts can only be applied at the time of registration and discounts cannot be combined. In the event that more than one discount is applicable, delegates will receive the discount with the highest value. All discounts are subject to approval. Please note the event fee does not include travel or hotel accommodation costs. REN Global is not responsible for any visa or transportation issues. REN Global reserves to right to refuse a registration.
Joining Instructions
Venue information will be sent to delegates by e-mail prior to the seminar. Please ensure you provide your current e-mail address on your booking form.
Cancellations
REN Global does not provide refunds for cancellations made more than 7 days after your registration or event booking is received, therefore the invoiced fee remains payable in full. Should you wish to cancel your registration within the 7 day cooling off period, we will refund your registration fee less an administration fee of EUR250 (VAT inclusive). Any cancellation must be made in writing and sent by email.
REN Global will endeavor to ensure that conference programs are correct at the time of the event. Unfortunately we may need to alter the program prior to or during the event and reserve the right to do so without notice. We also reserve the right to postpone or cancel an event (when full refunds will be issued). REN Global is not responsible for any loss or damage as a result of a substitution, alternation, postponement or cancellation of an event.
It is the delegate’s responsibility (or their representative’s) to ensure all travel arrangements and time away from work have been agreed and are in place prior to making the booking.
REN Global has the right to refuse/cancel a registration without giving a reason. The event fee shall in this case be fully refunded. REN Global is not responsible to issue any invitation letters for the purpose of visa.
If the event cannot take place because of force majeure or for good cause (e.g. because of illness of the speaker or insufficient number of delegates), the delegates shall be informed immediately. The event fee shall in this case be fully refunded. No claims beyond this shall be entertained, especially for reimbursement of travel and accommodation costs and lost working time.
REN Global reserves the right to replace advertised speakers by others and to make necessary changes to the event program, preserving the overall character of the event.
On-Site Registration
Please Note: On-site registration / payment: EUR350 surcharge will be collected and no discounts are available.
Transfers
If you need to transfer your booking to another date or alternative event, a transfer fee of EUR105 will be applied (i.e. the full cost of the event plus the transfer fee will be payable).
Substitute Delegates
Delegate substitution is permitted, all requests must be made in writing and will only be administered once full payment has been received.
Content & Venue
For reasons beyond the control of the organisers, it may be necessary to alter the course content, timing or venue. Content delivered on the day will reflect the latest information available.
Getting to the Event
REN Global will not accept liability for any transport disruption, visa issues or individual transport delays and in such circumstances the normal cancellation restrictions apply. All transport costs (including car parking), meals and any overnight accommodation costs are the delegate’s responsibility.
Training Schedule
Training starts at 9am each morning and concludes at 4.30pm each day unless otherwise stated or announced.
Certificates
Certificates of completion and examination results will not be issued until all outstanding fees have been paid in full.
Miscellaneous
For reasons beyond our control, it may be necessary to alter the course content or timing. Content delivered will reflect the latest information available.
Copyright
All content included on REN Global website, marketing and course material, such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is the property of REN Global or its content suppliers and protected by French, European and international copyright laws. The compilation of all content on the site is the exclusive property of REN Global and protected by French, European and international copyright laws.